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Choosing Care Tips

Tips on Choosing the Right Domiciliary Care Provider for You or a relative requiring care

Looking for a reliable domiciliary care provider for a parent, spouse, elderly relative, or sick family member? Or for yourself perhaps?

There are several important points to keep in mind as you evaluate prospective professionals and the services they offer. We have provided some guidelines to help ensure you or your loved one has quality domiciliary care provider.

  • Make a list of the services you require or your relative require
  • Determine the type of care that is required before you contact a provider. Here are some questions to help:
    • Does he/she have specific health care requirements?
    • Will he/she require assistance with personal care?
    • Are you looking for rehabilitation care such as after surgery or serious illness?
    • Does your relative live alone and require live-in care?

Domiciliary and community care providers offer a variety of services. It is important to find one that will meet any requirements.

  • Examine the range of services that community care agencies provide: Don’t assume that all domiciliary care agencies work the same way. Some may not be equipped to provide for complex care needs like Tracheostomy care for instance. Others may only offer specialised services which are geared towards a specific group of people. Also, individual needs change; especially if the person is elderly or has a debilitating illness. In such situations, it makes more sense to work with a community care agency that provides a broad range of services and will be able to meet changing requirements such as hospital discharge and post-operative or live-in care.
  • Review inspection reports: Determine how long the domiciliary care agency has been in business and examine their track record carefully. Especially examine the inspection reports. You want to ensure that they are in compliance with government regulations and that your loved one will get proper care. These reports can be downloaded from The Regulation and Quality Improvement Authority website, simply search for the Service Provider by name.
  • Ensure the home health care provider is registered with RQIA: The Regulation and Quality Improvement Authority (RQIA) monitor and control care providers such as North West Care. An agency that is registered with them demonstrates that their staff has the right training and that the agency meets the required standards.
  • Meet with a few domiciliary care agencies: This will help you determine which one is the right fit for you. Ask about the training that their staff receives, the screening process for their caregivers and for references that attest to the quality of service. A reputable provider will have no problem giving you this information.

Having a professional home care service for your relative allows them to remain in familiar surroundings while providing them with the support they require. Many people choose this as an alternative to moving into a care home. With the right kind of assistance, they can continue to remain in the comfort of their homes and lead as independent a life as they choose to.

Top Quality Domiciliary Care to Help Your Loved One Remain at Home

At North West Care, we provide comprehensive home care services of the highest quality. We treat each of our clients with dignity and respect while delivering a personalised care delivery plan. Our aim is to promote their independence and assist quality of life.

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As a leading provider of domiciliary care services in Northern Ireland, we are equipped to handle both simple and complex care needs. Our professionals have clinical experience and can meet specialised requirements like Tracheostomy care. All of our staff are fully trained and checked through Access NI to ensure the safety and well-being of everyone we care for.

Call 028 7772 3514 or Contact Us online to arrange a home visit.

We accept self directed support as well as private and NHS funded referrals throughout Northern Ireland.



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0287 772 3514 - Ballykelly (Head Office)
0289 077 9911 - Belfast
67 Main St, Ballykelly, Limavady, Co.Londonderry, BT49 9HS
547 Antrim Road, Belfast, Co.Antrim, BT15 3BU
info@nwcare.co.uk or click here to fill out a contact form