We are recruiting Area Service Managers for our Belfast branch - 644 - 646 Antrim Road, Belfast BT15 5GP

We offer our staff:

• Excellent hourly rate
• Mileage paid
• Annual leave on a pro rata basis
• NISCC - Post registration training learning
• On-line learning
• Training academies throughout Northern Ireland
• Practical paid training
• CPD approved certificate for training
• QCF Levels 2, 3 and 5 qualifications
• Internal career progression
• Mentoring arrangements
• Uniforms supplied
• Experienced care company with over 50 years in healthcare
• Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)

JOB SUMMARY

• To organise and supervise the delivery of home care support services to Service Users in their own homes
• To work in a flexible and reliable manner in response to the needs of the service
• To manage a team of Home Care Assistants
• To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards
• To ensure that a quality care service is delivered to all Service Users
• To work within GDPR legislation

MAIN RESPONSIBILITIES

1. Accept, allocate and process referrals for new care packages
2. Accept and process changes and amendments to existing care packages
3. Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
4. Monitor and report changes in Service User condition to key worker
5. Organise and lead staff meetings
6. Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
7. Participate in the out of hours cover rota - excellent on-call rate paid
8. Undertake Service User assessment and risk assessment for Service Users
9. Maintain accurate and confidential records in accordance with company policy
10. Assist with the monitoring an evaluation of service provision
11. Assist Registered Manager in the recruitment of domiciliary care workers
12. Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
13. Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
14. Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
15. Assist the Registered Manager and Human Resources Manager in processes, when required
16. Provide care package to Service Users in an emergency situation
17. Participate in mandatory training as required
18. Ensure area PMMRs are within company benchmark
19. Ensure Services are managed in compliance with RQIA standards
20. Ensure an effective, safe and well led service delivery
21. Cover the on-call phone on a rota basis

NW Care wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.