Area Service Manager - Omagh branch

Full Time

REF: ASM/OM/21/235

Omagh, Northern Ireland

Job description

NWCare are now recruiting another Area Service Manager for their Omagh branch.


  • To organise and supervise the delivery of home care support services to Service Users in their own homes
  • To work in a flexible and reliable manner in response to the needs of the service
  • To manage a team of Domiciliary Care Workers
  • To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards
  • To ensure that a quality care service is delivered to all Service Users



  1. Accept, allocate and process referrals for new care packages
  2. Accept and process changes and amendments to existing care packages
  3. Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
  4. Monitor and report changes in Service User condition to key worker
  5. Organise and lead staff meetings
  6. Manage timesheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
  7. Participate in the out of hours cover rota
  8. Undertake Service User assessment and risk assessment for Service Users
  9. Maintain accurate and confidential records in accordance with company policy
  10. Assist with the monitoring an evaluation of service provision
  11. Assist Registered Manager in the recruitment of domiciliary care workers
  12. Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
  13. Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
  14. Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
  15. Assist the Registered Manager and Human Resources Manager in processes, when required
  16. Provide care package to Service Users in an emergency situation
  17. Participate in mandatory training as required
  18. Ensure area PMMRs are within company benchmark
  19. Ensure Services are managed in compliance with RQIA standards
  20. Ensure an effective, safe and well led service delivery
  21. Cover the on-call phone on a rota basis – when all Team Leaders are in place ASM should have the phone from 17:00 hours on a Monday through until 09:00 on a Friday. Team Leader will take the on-call phone 17:00 Friday until 09:00 Monday.  Depending upon the needs of the business, it may be necessary for ASM to cover the on-call rota over the weekend e.g., ‘flu,




The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during interview/selection stage.  You should therefore make it clear on your application form whether or not you meet these criteria.  Failure to do so may result in you not being shortlisted.  The stage in the process when the criteria will be measured is stated below.
QUALIFICATIONS & TRAININGGood general education to include good numeracy and

literacy skills


Minimum of QCF Level 2 in Health and Social Care

Shortlisting by application form
EXPERIENCEAt least 3 years’ experience in a care setting


Experience of coordinating rotas


Experience of managing staff


Shortlisting by application form



REGISTRATIONNISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered


Professional body registration check


Right to work in UK


SKILLSExcellent communication skills, written and oral


Ability to respond to sudden changes in service delivery requirements


High standard of accuracy


Ability to problem solve and exercise judgement


A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.


Ability to work co-operatively and effectively as part of a team


Ability to plan and prioritise workload in a highly organised way

CIRCUMSTANCESFlexibility in working hours to respond to business needs


Car driver with vehicle appropriately insured for business use


Participate in the out of hours on-call rota





These will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable.  You should therefore make it clear on your application form how you meet these criteria.  Failure to do so may result in you not being shortlisted.
EDUCATIONQCF Level 3 in Health and Social Care or equivalent or above


Shortlisting by application form


Additional Information

NW Care wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

Job Card



Start Date:


Closing Date:


Contract type:

Full Time


Discussed at interview stage


Care and Support



NW Care is part of the North West Healthcare Goup

You can find out more information by visiting the other group member sites

NW Recruitment


Visit the NW Rrecruitment Website Click here