WE ARE CURRENTLY ONLY ACCEPTING ONLINE APPLICATIONS

Quality Monitoring Officer - Head Office, Ballykelly

Full Time

REF: QMO/BK/21/239

Ballykelly, Northern Ireland

Job description

NWCare are recruiting for a Quality Monitoring Officer for their Head Office in Ballykelly.

JOB SUMMARY

To ensure NWCare Service Users, staff and stakeholders are monitored in accordance with company policies and procedures. To work in conjunction with the Registered Manager/Deputy Manager to ensure compliance and continual quality improvement of service delivery.

DUTIES & RESPONSIBILITIES

  1. To carry out service quality monitoring on behalf of NWCare, including on site visits and Service User telephone monitoring.
  2. To attend Service User reviews and contract monitoring reviews.
  3. To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered Manager/Deputy Manager for investigation.
  4. To refer all information gathered through monitoring to the Registered Manager/Deputy Manager for auditing purposes and to make recommendations for improving on any under-performance identified, via a monthly quality monitoring report.
  5. To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards.
  6. To carry out Health and Safety risk assessments in line with legislation and company Health and Safety Policy.
  7. To promote the Aims and Objectives of NWCare as defined in the company Statement of Purpose.
  8. To adhere to all company policies and procedures.
  9. To maintain the confidentiality of information as per company Confidentiality Policy and GDPR Legislation.
  10. To attend Care Management reviews when required.
  11. To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems and processes.
  12. To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times.
  13. To participate in performance reviews and development planning.

Essential

ESSENTIAL CRITERIA

 

The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during interview/selection stage.  You should therefore make it clear on your application form whether or not you meet these criteria.  Failure to do so may result in you not being shortlisted.  The stage in the process when the criteria will be measured is stated below.
ATTRIBUTESESSENTIALMETHOD OF ASSESSMENT
QUALIFICATIONS & TRAINING- QCF Level 3 in Health & Social Care or above

 

Shortlisting by application form
EXPERIENCE- Previous experience in monitoring and compliance of quality systems and processes

 

Shortlisting by application form
REGISTRATION- Registered with the NI Social Care Council and/or registration with the Nursing Midwifery Council

 

Shortlisting by application form
KNOWLEDGE- Provides evidence of past  personal and professional development

- Provides evidence of knowledge of quality assurance systems and RQIA minimum standards

- Competent in Microsoft Office applications

- High standard of accuracy

- Flexible in working hours to respond to business needs

 

Interview

Desirable

DESIRABLE CRITERIA

 

These will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable.  You should therefore make it clear on your application form how you meet these criteria.  Failure to do so may result in you not being shortlisted.
ATTRIBUTESDESIRABLEMETHOD OF ASSESSMENT
EXPERIANCE- QCF Level 4/5 in Health & Social Care or equivalent

 

Shortlisting by application form

 

Additional Information

NW Care wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

Job Card

REF

QMO/BK/21/239

Start Date:

2021-10-18

Closing Date:

2021-10-31

Contract type:

Full Time

Salary/Package:

Discussed at interview

Sector:

Care and Support

Location:

Ballykelly

NW Care is part of the North West Healthcare Goup

You can find out more information by visiting the other group member sites

NW Recruitment

NW RECRUITMENT

Visit the NW Rrecruitment Website Click here