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Antrim

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Tyrone

Ballykelly, Limavady

Limavady

Belfast

Strabane

Castlederg

Irvinestown, Co Fermanagh

Enniskillen, Co Fermanagh

Rathfriland, Co Down

Claudy, Co Londonderry

Newry

Coleraine

Omagh

Aghyaran, Co Tyrone

Sion Mills, Co Tyrone

Strabane, Co Tyrone

Coleraine, Co Londonderry

Limavady, Co Londonderry

Derry / Londonderry

Warrenpoint/Rostrevor

Garvagh

Ballymoney

Portrush

Portstewart

Donemana

North Coast

Dromore, Co Tyrone

Carrickmore

Drumquin

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Gortin

Fintona

East Belfast

Beragh

Office Job Documents

Home Care Assistants/Domiciliary Care Staff 

Administration

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Training Facilitator

Quality Monitoring Officer

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Training Facilitator/Quality Monitoring Officer

Deputy Area Service Manager

Registered Manager

JOB SUMMARYThe role of the Deputy Manager is to support the Registered Manager, Area Service Managers and NWCare personnelDUTIES AND RESPONSIBILITIES&nbsp;Management of all aspects of company activity within agreed policies and proceduresEnsure a quality of service to all Service UsersEnsure that all standards of the Regulation and Quality Improvement Authority are metTo manage the location and allocated area(s) in conjunction with the duties of an ASMAssist with rota management and the daily to day management of each area and locationTo hold the on-call phone on a rota basisWork within GDPR legislationTo participate on area and managers on call arrangements to ensure serviceWhen required to accept duties in the best interest of the service users including delivery of care&nbsp;Implementation and participation of continuity arrangementsCover rotas including at weekends when business needs require&nbsp;OTHER DUTIES<ul><li>To hold regular reviews and negotiations with care managers for all packages of care to be delivered</li><li>To hold regular reviews and negotiations with Trust contracts departments</li><li>To actively participate in all user group forums to keep abreast of changing trends in the delivery of care</li><li>To encourage the development of Area Service Managers to further enhance the growth of the company</li><li>To establish and maintain dialogue with key personnel in local NHS Trusts</li><li>To ensure company PMMR and within thresholds of compliance</li></ul>PERSONNEL AND TRAINING<ul><li>To ensure all staff are motivated and directed in the performance of their duties</li><li>To ensure all policies in relation to Industrial Relations, Employee Relations and Personnel Practices are adhered to</li><li>To regularly appraise and assess staff</li><li>To ensure a safe, effective service and standards of performance in order to identify areas of strength and areas requiring attention in order to improve individual performances</li><li>To identify any training and development needs for staff under their control and ensure these training needs are prioritised and programmed as appropriate</li><li>To ensure effective recruitment is implemented in all areas to meet quality standards of performance</li><li>To liaise closely with Human Resources Manager in all aspects of personnel and recruitment</li><li>To ensure all new starts receive effective induction in all areas of their job and legislative requirements</li></ul>QUALITY<ul><li>To ensure that company meets all Regulation and Quality Improvement Authority standards</li><li>To ensure all staff adhere to company policies and procedures</li><li>To ensure company performance are met</li></ul>The successful applicant will be expected to be flexible and to work within other locations branches when required, to meet the needs of the business.&nbsp;N.B Dual role incorporates ASM and duty manager duties and responsibility&nbsp;CYBER SECURITY:The Employee shall not download unauthorised software, circumvent security controls, or take any action that may compromise the Employer’s network, particularly when working remotely.&nbsp;Any suspected security breach or "phishing" attempt must be reported to IT Technician immediately.&nbsp;A failure to maintain cyber security standards or a breach of this clause may be treated as a disciplinary matter and, in cases of serious negligence, may constitute gross misconduct.The Employer will collect and process information relating to the Employee in accordance with the privacy notice.DATA PROTECTION:The Employee shall comply with the organisation’s Data Protection Policy&nbsp;when handling personal data in the course of employment including personal data relating to any employee, worker, contractor, customer, client, supplier or agent of the Employer. Failure to comply with the Data Protection policy may be dealt with under the Employer’s disciplinary procedure and, in serious cases, may be treated as gross misconduct leading to summery dismissal.&nbsp;Unlawful or unauthorised processing of data by an Employee during or after his/her period of employment with the company may constitute a breach of data protection legislation which may require notification to the Information Commissioner’s Office (ICO) and affected individuals. Data theft can constitute a criminal offence which can result in criminal conviction, fines and civil proceedings for compensation from affected parties.HEALTH AND SAFETYIt is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to cooperate in maintaining their place of work in a tidy and safe condition, thereby minimising risk.&nbsp; Employees will therefore report any areas of concern brought to his/her attention to their Line ManagerEQUALITYEmployees of NWCare are required to comply with the company equality scheme.&nbsp;A full copy of this policy is available in the Staff HandbookQUALITYKey stakeholder satisfaction must be at the forefront of the concern of each member of staff.&nbsp; Every person is to be treated as an individual and provided with high quality service in terms of courtesy, kindness, interest and efficiencyGOVERNANCEEmployees of NWCare should consciously review learning via mistakes, complaints and incidents/near misses, as well as successes, to improve performance and the level of customer careYou are legally responsible for all records held, created or used as part of our business within NWCare including service user, staff and administrative records whether paper based or electronic including emails. Employees are required to be conversant and to comply with NWCare policies and proceduresCONFIDENTIALITYIn the course of your duties, you may have access to confidential material about Service Users, members of staff or other company business.&nbsp; On no account, must information relating to identifiable key stakeholders be divulged to anyone other than authorised persons, for example medical, nursing, key worker or other professional staff, as appropriate, who are concerned directly with the care of the Service User&nbsp;If you are in any doubt whatsoever as to the authority of a person or body asking for information of this nature you must seek advice from your Line Manager.&nbsp;Similarly, no information of a personal or confidential nature concerning individual members of staff should be divulged to anyone without the proper authority having first been given.&nbsp;Failure to observe these rules will be regarded as serious or gross misconduct which could result in disciplinary action being taken against youNO SMOKING POLICYNWCare operates a No Smoking Policy which limits smoking in the workplace.&nbsp;Employees are required to observe the rules laid down in the policy and failure to do so may result in disciplinary action being takenGENERAL RESPONSIBILITIESEmployees of NWCare are always required to promote and support the company mission and vision of the serviceAt all times provide a caring service and to treat those with whom they come into contact with in a courteous and respectful manner, this includes all key stakeholdersEmployees carry out duties and responsibilities in compliance with health and safety policies and statutory regulations and act with good will and intentionAll employees must ensure and promote good public relations and interests at all timesAll employees must maintain high standards of personal accountability.To carry out all duties and task that is deemed a reasonable work request.CLAUSE:This job description will be subject to review in the light of changing circumstances and may include any other duties and responsibilities as may be determined in consultation with the post holder.&nbsp; It is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works.

Deputy Manager -Ballykelly branch

NWCare is a family run domiciliary care agency supporting the community in healthcare for over 50 years.&nbsp; We are actively recruiting home care assistants for Waterside, Londonderry.&nbsp; We have afternoon rotas (15:00 - 18:30) and&nbsp;evening rotas (19:00 - 23:00). Join NWCare now and earn some extra cash for Christmas.Please note: &nbsp;Criteria for this role is that you apply for an Enhanced AccessNI certificate - NWCare will cover the cost of this applicationWe offer our staff<ul><li>Excellent hourly rate</li><li>Mileage paid</li><li>Annual leave on a pro rata basis</li><li>NISCC - Post registration training learning</li><li>On-line learning</li><li>Training academies throughout Northern Ireland</li><li>Practical paid training</li><li>CPD approved certificate for training</li><li>QCF Levels 2, 3 and 5 qualifications</li><li>Internal career progression</li><li>Paid shadowing</li><li>Mentoring arrangements</li><li>Uniforms supplied</li><li>Flexible working hours - full time and part time morning, afternoon, evenings and late rotas</li><li>Child friendly hours - put to bed rotas to suit mums and students</li><li>Running 4/3 rotas both full time and part time available</li><li>Experienced care company with over 50 years in healthcare</li><li>Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a £250 voucher (no limit to number)</li></ul>We can offer both full time and part time flexible rotas. We work off a 4/3 rota pattern, as follows: - Week 1 - Monday, Tuesday, Saturday and Sunday Week 2 - Wednesday, Thursday and Friday. Evening rota is from 19:00 - 23:00No qualifications or experience are necessary as full bespoke training will be providedIf you are interested in a role in care and making a difference in your community - then NWCare are interested in talking to you. Apply today!You caring about others can make all the difference

Home Care Assistants - Waterside

NWCare is a family run domiciliary care agency serving the community in health care in Northern Ireland for well over 50 years.We are expanding our Omagh branch and are recruiting for an Area Service Manager/Care Coordinator.Please note: &nbsp;You are required to apply for an Enhanced AccessNI certificate to meet the criteria of this job role.JOB SUMMARY<ul><li>To organise and supervise the delivery of home care support services to Service Users in their own homes</li><li>To work in a flexible and reliable manner in response to the needs of the service</li><li>To manage a team of Community Care Workers</li><li>To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards</li><li>To ensure that a quality care service is delivered to all Service Users</li><li>To work within GDPR legislation.</li></ul>MAIN RESPONSIBILITIES<ol><li>Accept, allocate and process referrals for new care packages</li><li>Accept and process changes and amendments to existing care packages</li><li>Prepare rotas by matching Service Users to community care workers, ensuring that the domiciliary care skills and competencies are compatible&nbsp;</li><li>Monitor and report changes in Service User condition to key worker</li><li>Organise and lead staff meetings</li><li>Manage rotas, prepare paperwork for payroll and notify payroll of variations as appropriate, via the relevant process</li><li>Undertake Service User assessment and risk assessment&nbsp;</li><li>Maintain accurate and confidential records in accordance with company policy</li><li>Assist with the monitoring an evaluation of service provision</li><li>Assist Registered Manager in the recruitment of community care workers</li><li>Identify training and development needs within their team of community care workers and ensure induction training for new employees</li><li>Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality, and diversity</li><li>Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation</li><li>Assist the Registered Manager and Human Resources Manager in processes, when required</li><li>Provide care package to Service Users in an emergency situation</li><li>Participate in mandatory training as required</li><li>Ensure area PMMRs are within company benchmark</li><li>Ensure Services are managed in compliance with RQIA standards</li><li>Ensure an effective, safe and well led service delivery</li><li>Cover the on-call phone on a rota basis and cover rotas on the ground, as and when necessary</li><li>The role of Area Service Manager is part of the business continuity plan and job roles may change according to business needs</li><li>You may be required to coordinate other areas of the business, as business needs dictate</li></ol>

Care Coordinator/Area Service Manager Omagh

NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years.&nbsp; We are recruiting Area Service Managers/Care Coordinator for our Ballykelly branchPlease note: &nbsp;Criteria for this role is that you apply for an Enhanced AccessNI certificateWe offer our staff:<ul><li>Excellent hourly rate</li><li>Mileage paid</li><li>Annual leave on a pro rata basis</li><li>NISCC - Post registration training learning</li><li>On-line learning</li><li>Training academies throughout Northern Ireland</li><li>Practical paid training</li><li>CPD approved certificate for training</li><li>QCF Levels 2, 3 and 5 qualifications</li><li>Internal career progression</li><li>Mentoring arrangements</li><li>Uniforms supplied</li><li>Experienced care company with over 50 years in healthcare</li><li>Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)</li></ul>JOB SUMMARY<ul><li>To organise and supervise the delivery of home care support services to Service Users in their own homes</li><li>To work in a flexible and reliable manner in response to the needs of the service</li><li>To manage a team of Home Care Assistants</li><li>To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards</li><li>To ensure that a quality care service is delivered to all Service Users</li><li>To work within GDPR legislation</li></ul>MAIN RESPONSIBILITIES<ol><li>Accept, allocate and process referrals for new care packages</li><li>Accept and process changes and amendments to existing care packages</li><li>Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible</li><li>Monitor and report changes in Service User condition to key worker</li><li>Organise and lead staff meetings</li><li>Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.</li><li>Participate in the out of hours cover rota - excellent on-call rate paid</li><li>Undertake Service User assessment and risk assessment for Service Users</li><li>Maintain accurate and confidential records in accordance with company policy</li><li>Assist with the monitoring an evaluation of service provision</li><li>Assist Registered Manager in the recruitment of domiciliary care workers</li><li>Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees</li><li>Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity</li><li>Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation</li><li>Assist the Registered Manager and Human Resources Manager in processes, when required</li><li>Provide care package to Service Users in an emergency situation</li><li>Participate in mandatory training as required</li><li>Ensure area PMMRs are within company benchmark</li><li>Ensure Services are managed in compliance with RQIA standards</li><li>Ensure an effective, safe and well led service delivery</li><li>Cover the on-call phone on a rota basis</li></ol>

Care Coordinator/Area Service Managers - Ballykelly

NWCare is one of the leading Domiciliary Care Agencies serving the community in healthcare for well over 50 years. &nbsp;We are expanding our service in the Omagh area and are now recruiting a Quality Monitoring Officer.JOB SUMMARY&nbsp;To ensure NWCare Service Users receive delivery of care in accordance with company policies and procedures and in line with company Aims and Objectives.&nbsp; He/she is responsible for carrying out quality monitoring, health and safety risk assessments in line with legislation and&nbsp;company Health and Safety Policy, staff monitoring and spot checks on behalf of the company.DUTIES and RESPONSIBILITIES&nbsp;1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To carry out service quality monitoring on behalf of NWCare, including onsite visits and Service User telephone monitoring2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To attend Service User reviews and contract monitoring reviews3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Manager for investigation4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving on&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; any under-performance identified, via a monthly quality monitoring report5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To carry out Health and Safety risk assessments in line with legislation and company Health and Safety Policy7.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To promote the Aims and Objectives of NWCare as defined in the company Statement of Purpose8.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To adhere to all company policies and procedures9.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To maintain the confidentiality of information as per company Confidentiality Policy and GDPR Legislation10.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To attend Care Management reviews when required11.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems and processes12.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times&nbsp;13.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To participate in performance reviews and development planning&nbsp;14.&nbsp; &nbsp; &nbsp; &nbsp;To work in all areas and locations as business needs dictate15.&nbsp; &nbsp;&nbsp;&nbsp;&nbsp; As part of the business continuity plan, you will be required to participate in the covering of rotas and hold the on-call phone as and when required -&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;generous on-call allowance16. &nbsp; &nbsp; &nbsp; There must be an element of training and education to implement onsite corrective actions with staff.

Quality Monitoring Officer - Omagh

We are recruiting home care assistants to cover tea rotas in Sion Mills. &nbsp;No training or qualifications are required as NWCare provides full bespoke training in their in-house training academy.We work a 4/3 rota pattern - Week 1 Monday, Tuesday, Saturday and Sunday | Week 2 Wednesday, Thursday and FridayThe teas begin 15:00 - 18:30.&nbsp;For mums with no childcare or for students who are at college/university during the day, the evening rotas offer a flexible option to earn extra money.We offer all of our staff -<ul><li>Excellent hourly rate of pay</li><li>Mileage paid</li><li>Annual leave on a pro rata basis</li><li>NISCC - Post registration training learning</li><li>On-line learning</li><li>Training academies throughout Northern Ireland</li><li>Practical paid training</li><li>CPD approved certificate for training</li><li>QCF Levels 2, 3 and 5 qualifications</li><li>Internal career progression</li><li>Paid shadowing</li><li>Mentoring arrangements</li><li>Uniforms supplied</li><li>Flexible working hours - full time and part time morning, afternoon, evenings and late rotas</li><li>Child friendly hours - put to bed rotas to suit mums and students</li><li>Running 4/3 rotas both full time and part time available</li><li>Experienced care company serving the community for over 50 years</li><li>Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)</li></ul>No act of kindness, no matter how small, is ever wastedIf you are interested in a career in care - then we are interested in talking to you.&nbsp; Apply online or call into any of our 6 branches.

Home Care Assistants - Sion Mills 

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