Job Description

NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years. We are recruiting an Area Service Manager/Care Coordinator for our Ballykelly branch

Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate

We offer our staff:

Excellent hourly rate
Mileage paid
Annual leave on a pro rata basis
NISCC - Post registration training learning
On-line learning
Training academies throughout Northern Ireland
Practical paid training
CPD approved certificate for training
QCF Levels 2, 3 and 5 qualifications
Internal career progression
Mentoring arrangements
Uniforms supplied
Experienced care company with over 50 years in healthcare
Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)

JOB SUMMARY

To organise and supervise the delivery of home care support services to Service Users in their own homes
To work in a flexible and reliable manner in response to the needs of the service
To manage a team of Home Care Assistants
To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards
To ensure that a quality care service is delivered to all Service Users
To work within GDPR legislation

MAIN RESPONSIBILITIES

Accept, allocate and process referrals for new care packages
Accept and process changes and amendments to existing care packages
Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible
Monitor and report changes in Service User condition to key worker
Organise and lead staff meetings
Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
Participate in the out of hours cover rota - excellent on-call rate paid
Undertake Service User assessment and risk assessment for Service Users
Maintain accurate and confidential records in accordance with company policy
Assist with the monitoring an evaluation of service provision
Assist Registered Manager in the recruitment of domiciliary care workers
Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees
Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity
Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
Assist the Registered Manager and Human Resources Manager in processes, when required
Provide care package to Service Users in an emergency situation
Participate in mandatory training as required
Ensure area PMMRs are within company benchmark
Ensure Services are managed in compliance with RQIA standards
Ensure an effective, safe and well led service delivery
Cover the on-call phone on a rota basis

Essential

QUALIFICATIONS and TRAINING	Good general education to include good numeracy and literacy skills Minimum of QCF Level 2 in Health and Social Care
EXPERIENCE	At least 12 months’ experience in a care setting Experience of coordinating rotas Experience of managing staff
REGISTRATION	NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
REQUIREMENT	Enhanced AccessNI Right to work in UK
SKILLS	Excellent communication skills, written and oral Ability to respond to sudden changes in service delivery requirements High standard of accuracy Ability to problem solve and exercise judgement A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc. Ability to work cooperatively and effectively as part of a team Ability to plan and prioritise workload in a highly organised way
CIRCUMSTANCES	Flexibility in working hours to respond to business needs Car driver with vehicle appropriately insured for business use Flexibility to work in other NWCare branches to meet business needs Participate in the out of hours on-call rota

Desirable

QCF Level 3 in Health and Social Care or equivalent or above

Additional

NWCare wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

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