Celebrating over 50 years

Job Description

NWCare is a Northern Ireland based domiciliary care agency - we do not offer sponsorship

NWCare are recruiting for a Registered Manager for their Ballykelly branch. This is a full-time role - 37.5 hours per week.

JOB SUMMARY

To achieve the business plan as agreed for the company
Management of all aspects of company activity within agreed policies and budgets
To ensure a quality of service to all clients
To ensure that all standards of the Regulation and Quality Improvement Authority are met
Institute the agreed marketing strategy for the company
To hold the on-call phone on a rota basis

DUTIES and RESPONSIBILITIES

Business Development

To be responsible for the development of new services and opportunities within domiciliary care and agency work
To hold regular reviews and negotiations with Care Managers for all packages of care to be delivered
To hold regular reviews and negotiations with Trust Contracts departments
To actively participate in all user group forums to keep abreast of changing trends in the delivery of care
To encourage the development of Area Service Managers to further enhance the growth of the company
Establish and maintain dialogue with key personnel in local NHS Trusts
To complete tender documentation when required

Financial Performance and Controls

To achieve budgeted profit for the company. To identify shortfalls in performance and, in conjunction with the Operations Manager and Registered Provider, take appropriate remedial action
To continuously review all costs to improve profitability of the company
To ensure that all purchasing arrangements adhere to company policy

Personnel and Training

To ensure all staff are motivated and directed in the performance of their duties
To ensure all policies in relation to Industrial Relations, Employee Relations and Personnel practices are adhered to
To regularly appraise and assess standards of performance in order to identify areas of strength and areas requiring attention in order to improve individual performances
To identify any training and development needs for staff under their control and ensure these training needs are prioritised and programmed as appropriate
To ensure effective recruitment is implemented in all areas to meet quality standards of performance
To liaise closely with the HR Manager in all aspects of human resources
To ensure all new starters receive effective induction in all areas of their job and legislative requirements

Quality Standards

To ensure the company meets all Regulation and Quality Improvement Authority standards
To ensure all staff adhere to company policies and procedures
To work within GDPR legislation

Marketing

To actively promote the company and to establish good working relationships with clients, relatives, Care Managers and NHS Trusts
To liaise with the Marketing Advisor on all aspects of advertising

OTHER DUTIES

GENERAL

To ensure all legal requirements for the safe operation of the company are implemented
To ensure that all registration requirements are met
To ensure any legal documentation in relation to 1 and 2 above have full approval of the Registered Person
Where any legal action is a possible result of any action taken by the company ensure that the Registered Person is kept informed
To immediately address and deal with any incidents, accidents or untoward events and report to appropriate external bodies, e.g. RQIA, PSNI, Social Work, etc.
To maintain a system to obtain feedback from clients
To develop and maintain a system to audit services provided to clients
To participate in mandatory training as required
To participate in Staff Development and Performance Reviews as both appraiser and appraisee
To hold the Manager’s on-call for their own specific branch. This is subject to change to meet business needs.

CYBER SECURITY

The Employee shall not download unauthorised software, circumvent security controls, or take any action that may compromise the Employer’s network, particularly when working remotely.

Any suspected security breach or "phishing" attempt must be reported to IT Technician immediately.

A failure to maintain cyber security standards or a breach of this clause may be treated as a disciplinary matter and, in cases of serious negligence, may constitute gross misconduct.

The Employer will collect and process information relating to the Employee in accordance with the privacy notice.

DATA PROTECTION

The Employee shall comply with the organisation’s Data Protection Policy when handling personal data in the course of employment including personal data relating to any employee, worker, contractor, customer, client, supplier or agent of the Employer. Failure to comply with the Data Protection policy may be dealt with under the Employer’s disciplinary procedure and, in serious cases, may be treated as gross misconduct leading to summery dismissal.

Unlawful or unauthorised processing of data by an Employee during or after his/her period of employment with the company may constitute a breach of data protection legislation which may require notification to the Information Commissioner’s Office (ICO) and affected individuals. Data theft can constitute a criminal offence which can result in criminal conviction, fines and civil proceedings for compensation from affected parties.

Essential

ESSENTIAL CRITERIA
The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.
ATTRIBUTES	ESSENTIAL	METHOD OF ASSESSMENT
QUALIFICATIONS and TRAINING	NMC Registration, Level 5 Diploma in Leadership for Health and Social Care Services (Adults’ Management) NI or equivalent	Shortlisting by application form
REGISTRATION	RQIA (Regulation and Quality Improvement Authority) Registration NISCC (Northern Ireland Social Care Council) Registration to be completed, if not already registered	Interview
REQUIREMENTS	RQIA registration NMC or NISCC registration Enhanced AccessNI Right to work in UK	Interview

Desirable

DESIRABLE CRITERIA
These will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted.
ATTRIBUTES	DESIRABLE	METHOD OF ASSESSMENT
EXPERIENCE	3 years’ experience in management role within healthcare setting or equivalent Must meet criteria for acceptance of registration with RQIA Previous experience in governance Have knowledge of quality assurance systems Knowledge of RQIA minimum standards Evidence of professional development Development and management of policies and procedures in line with RQIA requirements and legislation Competent in Microsoft Office applications	Shortlisting by application form
EDUCATION	Minimum of NMC Registration; Level 5 Diploma in Leadership for Health and Social Care Services (Adults’ Management) NI or equivalent	Shortlisting by application form

Additional

NWCare is an equal opportunities employer and wish to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

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