Job Description

Iris Service

Due to expansion of our complex care service, we are now recruiting a Clinical Lead for our Ballykelly branch. The post holder will be responsible for the delivery of an efficient and effective complex care service.

Clinical Lead in Complex Care is responsible for overseeing the delivery of high quality Service User care and implementing best practices and guidelines to ensure clinical standards are maintained

JOB SUMMARY

Overseeing the delivery of care to Service Users with complex needs
Manage a team of complex homecare staff
Coordinate clinical activities
Provide support and guidance to complex homecare staff
Regularly review and update care plans
Evaluate clinical outcomes to identify areas of improvement
To work within GDPR legislation

MAIN RESPONSIBILITIES

Accept, allocate and process referrals for new complex care packages
Accept and process changes and amendments to existing complex care packages
Prepare rotas by matching Service Users to complex homecare staff, ensuring that the care skills and competencies are compatible
Monitor and report changes in Service User condition to key worker
Organise and lead staff meetings
Manage rotas, prepare paperwork for payroll and notify payroll of variations as appropriate, via the relevant process
Undertake Service User assessment and risk assessment
Maintain accurate and confidential records in accordance with company policy
Assist with the monitoring an evaluation of service provision
Assist Registered Manager in the recruitment of complex homecare workers
Identify training and development needs within their team of complex homecare workers and ensure induction training for new employees
Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality, and diversity
Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
Assist the Registered Manager and Human Resources Manager in processes, when required
Provide care package to Service Users with complex need in an emergency situation
Participate in mandatory training as required
Ensure area PMMRs are within company benchmark
Ensure Services are managed in compliance with RQIA standards
Ensure an effective, safe and well led service delivery
Cover the on-call phone on a rota basis and cover rotas on the ground, as and when necessary
The role of Clinical Lead – Complex Care is part of the business continuity plan and job role may change according to business needs
You may be required to coordinate other areas of the business, as business needs dictate

Essential

ESSENTIAL CRITERIA
The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.
ATTRIBUTES	ESSENTIAL	METHOD OF ASSESSMENT
QUALIFICATIONS and TRAINING	Minimum of QCF Level 5 in Health and Social Care or equivalent NMC Registration	Shortlisting by application form
EXPERIENCE	At least 18 months’ experience in a care setting Experience of coordinating rotas Experience of managing staff	Shortlisting by application form Interview
REGISTRATION	NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered NMC Registration	Professional body registration check
REQUIREMENT	Enhanced AccessNI Right to work in UK	Interview
SKILLS	Strong organisational and time management skills Good IT skills Good communication skills Take initiative Work well under pressure High level of authority Good listening skills Ability to respond to sudden changes in service delivery requirements High standard of accuracy Ability to problem solve and exercise judgement A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc. Ability to work cooperatively and effectively as part of a team Ability to plan and prioritise workload in a highly organised way	Interview
CIRCUMSTANCES	Flexibility in working hours to respond to business needs Car driver with vehicle appropriately insured for business use Flexibility to work in other NWCare branches to meet business needs Participate in the out of hours on-call rota

Desirable

DESIRABLE CRITERIA
These will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted.
ATTRIBUTES	DESIRABLE	METHOD OF ASSESSMENT
EDUCATION	Previous experience working as a Clinical Lead with complex care patients	Shortlisting by application form

Additional

NWCare wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

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