Area Service Manager/Care Coordinator - Enniskillen branch

NWCare is a family run domiciliary care agency serving the community in health care in Northern Ireland for well over 50 years.

We are expanding our Enniskillen branch and are recruiting for an Area Service Manager/Care Coordinator.

JOB SUMMARY

• To organise and supervise the delivery of home care support services to Service Users in their own homes
• To work in a flexible and reliable manner in response to the needs of the service
• To manage a team of Community Care Workers
• To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards
• To ensure that a quality care service is delivered to all Service Users
• To work within GDPR legislation.

MAIN RESPONSIBILITIES

1. Accept, allocate and process referrals for new care packages
2. Accept and process changes and amendments to existing care packages
3. Prepare rotas by matching Service Users to community care workers, ensuring that the domiciliary care skills and competencies are compatible 
4. Monitor and report changes in Service User condition to key worker
5. Organise and lead staff meetings
6. Manage rotas, prepare paperwork for payroll and notify payroll of variations as appropriate, via the relevant process
7. Undertake Service User assessment and risk assessment 
8. Maintain accurate and confidential records in accordance with company policy
9. Assist with the monitoring an evaluation of service provision
10. Assist Registered Manager in the recruitment of community care workers
11. Identify training and development needs within their team of community care workers and ensure induction training for new employees
12. Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality, and diversity
13. Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
14. Assist the Registered Manager and Human Resources Manager in processes, when required
15. Provide care package to Service Users in an emergency situation
16. Participate in mandatory training as required
17. Ensure area PMMRs are within company benchmark
18. Ensure Services are managed in compliance with RQIA standards
19. Ensure an effective, safe and well led service delivery
20. Cover the on-call phone on a rota basis and cover rotas on the ground, as and when necessary
21. The role of Area Service Manager is part of the business continuity plan and job roles may change according to business needs
22. You may be required to coordinate other areas of the business, as business needs dictate

• Good general education to include good numeracy and literacy skills
• Minimum of QCF Level 2 in Health and Social Care
• At least 18 months’ experience in a care setting
• Experience of coordinating rotas
• Experience of managing staff
• NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
• Enhanced AccessNI
• Right to work in UK
• Excellent communication skills, written and oral
• Ability to respond to sudden changes in service delivery requirements
• High standard of accuracy 
• Ability to problem solve and exercise judgement
• A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
• Ability to work co-operatively and effectively as part of a team
• Ability to plan and prioritise workload in a highly organised way
• Flexibility in working hours to respond to business needs
• Car driver with vehicle appropriately insured for business use
• Flexibility to work in other NWCare branches to meet business needs
• Participate in the out of hours on-call rota, covering rota when required, at short notice

• QCF Level 3 in Health and Social Care, or equivalent, or above
• Previous paid experience coordinating care

NWCare wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.