Job Description

NWCare is a leading domiciliary care agency providing health care in the community for over 50 years. We are employing a Quality Monitoring Officer for our busy Belfast branch.

JOB SUMMARY

To ensure NWCare Service Users receive delivery of care in accordance with company policies and procedures and in line with company Aims and Objectives. He/she is responsible for carrying out quality monitoring, health and safety risk assessments in line with legislation and company Health and Safety Policy, staff monitoring and spot checks on behalf of the company.

DUTIES and RESPONSIBILITIES

1. To carry out service quality monitoring on behalf of NWCare, including onsite visits and Service User telephone monitoring.

2. To attend Service User reviews and contract monitoring reviews.

3. To follow up and record any issues/complaints that may arise with Service Users or relatives including the referring of complaints to the Registered

Manager for investigation.

4. To refer all information gathered through monitoring to the Registered Manager for auditing purposes and to make recommendations for improving on

any under-performance identified, via a monthly quality monitoring report.

5. To monitor staff and Service Users in accordance with quality monitoring schedules and monitoring standards.

6. To carry out Health and Safety risk assessments in line with legislation and company Health and Safety Policy.

7. To promote the Aims and Objectives of NW Care as defined in the company Statement of Purpose.

8. To adhere to all company policies and procedures.

9. To maintain the confidentiality of information as per company Confidentiality Policy and GDPR Legislation.

10. To attend Care Management reviews when required.

11. To report to the Registered Manager regarding quality issues or concerns regarding any part of the company systems and processes.

12. To ensure reports, action plans and quality improvement plans are completed and submitted within agreed scheduled times.

13. To participate in performance reviews and development planning.

14. To work in all areas and locations as business needs dictate

15. As part of the business continuity plan, you will be required to participate in the covering of rotas and hold the on-call phone as and when required -

generous on-call allowance

16. There must be an element of training and education to implement onsite corrective actions with staff.

Essential

QUALIFICATIONS & TRAINING	- QCF Level 3 in Health & Social Care or above
EXPERIENCE	- Previous experience in monitoring and compliance of quality systems and processes
REGISTRATION	- Registered with the NI Social Care Council and/or registration with the Nursing Midwifery Council
KNOWLEDGE	- Provides evidence of past personal and professional development - Provides evidence of knowledge of quality assurance systems and RQIA minimum standards - Competent in Microsoft Office applications - High standard of accuracy - Flexible in working hours to respond to business needs

Desirable

EXPERIENCE

- QCF Level 4/5 in Health & Social Care or equivalent

Additional

NWCare wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

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