Job Description

NWCare is a leading provider in domiciliary care, supporting the community for over 50 years. We are now recruiting a Deputy Branch Manager for our busy Belfast branch. Please note: This role requires an Enhanced AccessNI certificate

The role of the Deputy Manager is to support the Registered Manager, Area Service Managers and NWCare personnel

DUTIES AND RESPONSIBILITIES

Management of all aspects of company activity within agreed policies and procedures

Ensure a quality of service to all Service Users

Ensure that all standards of the Regulation and Quality Improvement Authority are met

To manage the location and allocated area(s) in conjunction with the duties of an ASM

Assist with rota management and the daily to day management of each area and location

To hold the on-call phone on a rota basis

Work within GDPR legislation

OTHER DUTIES

To hold regular reviews and negotiations with care managers for all packages of care to be delivered
To hold regular reviews and negotiations with Trust contracts departments
To actively participate in all user group forums to keep abreast of changing trends in the delivery of care
To encourage the development of Area Service Managers to further enhance the growth of the company
To establish and maintain dialogue with key personnel in local NHS Trusts
To ensure company PMMR and within thresholds of compliance

PERSONNEL AND TRAINING

To ensure all staff are motivated and directed in the performance of their duties
To ensure all policies in relation to Industrial Relations, Employee Relations and Personnel Practices are adhered to
To regularly appraise and assess staff
To ensure a safe, effective service and standards of performance in order to identify areas of strength and areas requiring attention in order to improve individual performances
To identify any training and development needs for staff under their control and ensure these training needs are prioritised and programmed as appropriate
To ensure effective recruitment is implemented in all areas to meet quality standards of performance
To liaise closely with Human Resources Manager in all aspects of personnel and recruitment
To ensure all new starts receive effective induction in all areas of their job and legislative requirements

The successful applicant will be expected to be flexible and to work within other locations branches when required, to meet the needs of the business.

N.B This role incorporates ASM and duty manager duties and responsibility

Essential

Qualifications and training:

QCF Level 3 or above in Health and Social Care

12 months' experience in Domiciliary Care at Area Service Manager level or above

Registration:

NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered

Requirements:

Enhanced AccessNI

Right to work in UK

Must hold on-call phone on a rota basis

Desirable

Experience:

Managerial experience in a domiciliary care agency

Education:

Minimum of QCF Level 5 in Health and Social Care

Additional

You must have the right to work in the UK and provide a share code, if applicable

NWCare wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of gender, sexual orientation, religious belief, political opinion, marital status, age or disability.

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